Career With us

KEY DELIVERABLES/ RESPONSIBILITIES

• Achieve topline business sales targets for the project assigned on a monthly basis-individually as well as through the team. Cascade down the targets within the team and ensure targets are achieved.
• Implement Sales Strategies as conceptualized by Management; Discounts/ Offers/ Schemes planned for the assigned project.
• Generate Leads through cold calling and other sources. Manage a proper Lead Management system to tap new Business opportunities.
• Handling escalations from Sales team in negotiating & closing the deals, or customers query resolution.
• Work with marketing team in executing promotional activities (ATL & BTL) as per territory and project requirement. Executing action plan for New Project Launches and campaigns.
• Work with Marketing Team to ensure efficient execution of on floor and regular BTL activities (like Canopies, etc.) followed by the teams.
• Build and maintain relationships with Key customers to ensure repeat and referral business on new as well as existing projects.
• Proactively identifying and highlighting process gaps to achieve customer delight.
• Review and analyze shortfalls on weekly and monthly basis. Take corrective actions towards achievement of targets.
• Provide market trends and sales information and inputs to Senior Management Team for analysis and formulating Sales Strategy and Sales forecast.
• Assist Project Heads in conducting Consumer Surveys, Competitor analysis (to track competition), Market analysis to align the sales strategies.

Operational

• Regular contact and rapport building with Banks for Project Approvals, facilitation of loans as required by the customers, etc.
• Upkeep and maintenance of all Sales and revenue data for the Project handled.
• Publish monthly and quarterly reports to management and other stakeholders for analysis. Categorization with respect to flats, shops or other office spaces sold and inventory status.
• Initiative to build, improvise and enhance systems and processes to improve productivity and performance.
  Establish checkpoints and metrics for measuring Customer Service standards and take corrective action wherever required.
• Set standards and procedures for proper documentation (Booking forms, Agreements, Sale Deeds etc.). Establish checkpoints through Quarterly Audits.
• Work with Collection Team to keep outstanding collection amount low and improvise continuously. Encourage team and guide on effective Collection techniques.

Team Building & Management

• Building up High performance team by regular Coaching, guidance on Sales techniques to the team for enhanced performance.
• Identify top performers and provide grounds for their professional and personal growth through inclusive team leadership.
• Monitoring & Reviewing mechanism for the team including monthly tracking and weekly sales reporting
• Facilitating healthy intra and inter departmental peer relationships in order to seamlessly achieve the company revenue targets

KEY DELIVERABLES/ RESPONSIBILITIES

• Achieve topline business sales targets for the project assigned on a monthly basis-individually as well as through the team. Cascade down the targets within the team and ensure targets are achieved.
• Implement Sales Strategies as conceptualized by Management; Discounts/ Offers/ Schemes planned for the assigned project.
• Generate Leads through cold calling and other sources. Manage a proper Lead Management system to tap new Business opportunities.
• Handling escalations from Sales team in negotiating & closing the deals, or customers query resolution.
• Work with marketing team in executing promotional activities (ATL & BTL) as per territory and project requirement. Executing action plan for New Project Launches and campaigns.
• Work with Marketing Team to ensure efficient execution of on floor and regular BTL activities (like Canopies, etc.) followed by the teams.
• Build and maintain relationships with Key customers to ensure repeat and referral business on new as well as existing projects.
• Proactively identifying and highlighting process gaps to achieve customer delight.
• Review and analyze shortfalls on weekly and monthly basis. Take corrective actions towards achievement of targets.
• Provide market trends and sales information and inputs to Senior Management Team for analysis and formulating Sales Strategy and Sales forecast.
• Assist Project Heads in conducting Consumer Surveys, Competitor analysis (to track competition), Market analysis to align the sales strategies.

We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints. To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

Telesales Executive Responsibilities

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Telesales Executive Requirements

• High school diploma or GED.
• Bachelor’s or associate’s degree in marketing, communications, business administration, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven experience working as a telesales executive.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.